Typestatus plus1/7/2024 If you select specific, select the targeted custom fields to display. When selected, enter a confirmation message.Ĭhoose whether the custom fields display when this status type is selected for a ticket. Otherwise, leave this checkbox unchecked. Select this option for your Request In Process status type. Select the checkbox to enable the client to confirm the ticket resolution in e-mails and the Ticket Detail view. Otherwise, leave this check box unchecked.Ĭlick the drop-down menus and select the amount of time when tickets are automatically changed to the Closed status type. Otherwise, the ticket status type will not change automatically. Select the checkbox to display ticket due dates for this status type in the calendar view. Web Help Desk sends e-mails only if the ticket status type has reminders enabled and the ticket priority type has a client reminder interval. Select the checkbox if alerts are enabled for this status type. Web Help Desk uses load balancing when automatically assigning tickets in a tech group level. Select the checkbox if the status type is used to determine the load balance ticket total for a tech. Select the checkbox to include the filter in the Group Tickets list located at Tickets > My Tickets and Tickets > Group Tickets. Select a color to display for the label background. This setting determines where the status type displays in the Status Type Name Column at the bottom of the tab window.įor example, if you select 6, the status type displays as the sixth status type in the Status Types tab. In the Description field enter a description of the status type.Ĭlick the drop-down menu and select the status type display order. This example uses three new status types:Ĭomplete the following steps to create these types. Assign a department and client to an approver role.Before you start, you must complete the previous tasks: This is the third task in the approval process example scenario. The following sections describe how to create new status types and then determine when a status type is applied to a ticket. These status types will be assigned to tickets that must be reviewed and approved. When you define an approval process, you can create new status types to track a ticket as it is routed through each stage of the process. View All Application Management Products.View All IT Service Management Products.Customer Success with the SolarWinds Support Community.Installing Server & Application Monitor.How to Install NPM and Other Orion Platform Products.Upgrading From the Orion Platform 2016.1 to 2019.4.Upgrading Your Orion Platform Deployment Using Microsoft Azure.Upgrading Isn't as Daunting as You May Think.SolarWinds Certified Professional Program.
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